Privacy Policy and Shipping Information
International Orders
We ship orders to many countries around the world. All eligible
countries are listed during the checkout process.
Additional shipping charges apply to all international orders. All
duties and taxes are the responsibility of the customer, and must be
paid at the time of delivery.
If you have questions about our international shipping policies,
please contact our Customer Service
department.
Canada 
Shipping charges for Canadian orders are displayed next to each
item on the Order Summary page prior to purchase.
All duties and taxes are the responsibility of the customer, and
must be paid at the time of delivery.
We ship to all addresses in Canada. However, a few products
listed on this site cannot be shipped to Canada. Items that cannot
be shipped to Canada are marked on the shopping cart page.
Transit time for shipping to Canadian addresses usually takes
between 5 and 7 days.
Gift certificates are not available for redemption by Canadian
customers.
All prices are stated in US dollars.
What if my order arrives damaged or is incorrect?
In the very unlikely event that your order arrives damaged or
incorrect, we will, of course, immediately remake and ship a
replacement to you at no charge. Please contact us at:
orders@artforoutdoorliving.com or call us at: 888-333-8787
(Monday—Friday 8-5, Eastern Standard Time) and we will be happy to
assist you.
Returns are easy
You can return an item within 30 days of purchase for a full
refund.
- Call our customer service at 888-333-8787 (Monday through
Friday 8—5, Eastern Standard Time) for a return merchandise
authorization number (RMA) and packing instructions to prevent
breakage.
- You must use the original packing materials and write the
RMA on the return label. (Please note: If you use tape to secure
the art, please be sure it does not touch the acrylic glazing.)
- Our money-back guarantee covers the full purchase price for
your print but does not include any additional shipping costs.
- You pay for return shipping.
100% Money Back Guarantee Return Policy
Your satisfaction is 100% guaranteed.
- You can return your custom outdoor art original within 30 days of
purchase
- You will receive a refund for the purchase price of the
peice.
- You pay your return shipping costs.
- If you had an expedited shipping charge, the guarantee does
not cover that charge.
Security and Privacy Policy
Your trust and satisfaction is our first priority. We know your
privacy is very important and that is why we take special care to
safeguard the confidentiality and security of your information.
How Do We Protect the Information You Provide?
We use industry standard Secure Sockets Layer (SSL) encryption to
safeguard all sensitive data transmitted to us. This means that your
personal information - including credit card number, name, expiration
date, and billing information - is encrypted so that it cannot be read
by anyone else. Your credit card info is encrypted again in our
database, so even our Customer Service team can't see the number.
Our Art Fulfillment Center is a VeriSign Secure Site. The VeriSign
seal at the bottom of any page allows you to confirm that we are who we
say we are and that all the information you provide will be protected
every time you use our service.
Our site security is audited on a daily basis by a third party
company to further ensure the safety of your personal information.
What Information Do We Collect?
When you visit our site, our server automatically collects
non-personally identifiable information - your internet service provider
address and information on the pages you access on our site. In
addition, we store information you provide when you make a purchase,
enter your e-mail address, or send an e-card. We also collect
information when you volunteer to complete a survey.
How Do We Collect the Information?
Like many Internet sites, we use "cookies" to recognize returning
customers. Cookies are small pieces of information that are stored by
your browser on your computer's hard drive. We use the cookies to
recognize your preferences and to keep track of items you've added to
your shopping cart.
What Do We Do with the Information We Collect?
- By evaluating at how customers use our site, we can offer better
content, easier navigation, and better checkout services.
- If you join our mailing list, we will offer you updates about
new products and services, discounts, and special promotions. You
can join or leave our mailing list at any time. Customers who supply
us with a telephone number will only receive calls from us
pertaining to orders they have placed.
- We use customer information in processing transactions both
within our company and with third party vendors. Our third party
vendors are, by contract, restricted from using your information in
any way, except to help us provide the products and services we
offer you on our site.
- We may provide customer information (but not credit card
information) to the affiliate company or organization that co-brands
this site or promotes this site to its customers or members.
How Can You Access the Information Collected by Us?
You can access your financial information (e.g., credit card
information--last four digits, and account information), transaction
history (e.g., purchase dates and amounts), and contact information
(e.g., name, addresses, and phone numbers). You obtain this information
by clicking "My Account" (at the top of most pages), and logging on with
your name and password.
In addition, you can obtain access to your financial, transaction,
and contact information, as well as correct inaccuracies in such
information by calling or writing us at the customer service team
numbers and addresses.
Changes in Our Privacy Policy
We suggest that you review our privacy policy periodically, as we may
update it from time to time. If our information practices change, we
will post the policy change to our Web site.
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